Privacy Policy

This Privacy Policy describes how Deep Root Healing Foundation (“we,” “our,” or “us”), a 501(c)(3) nonprofit organization in North Carolina, collects, uses, and protects your information when you visit this website, submit a contact or application request, make a donation, or communicate with us by phone, email, or text message. It also explains your rights and how to reach us with questions.

By submitting your information through our website or providing it to us directly, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not submit your information.

We collect only the information needed to respond to you and administer our programs:

• Contact details: name, email address, phone number, and preferred method of contact.
• General inquiry information: the message you choose to include when you reach out.
• Application information: service background and eligibility details voluntarily submitted through our scholarship application.
• Donation information: donor name, email, gift amount, and transaction references. Card details are handled directly by our payment processor and are never stored on our systems.
• Communication metadata: date, time, and channel of messages between you and the Foundation (for example, call logs or SMS delivery records).

We ask that you do not send sensitive clinical or health details through our website forms, standard email, or text messaging. Those channels are not fully secure or HIPAA-compliant.

• Respond to your inquiry and coordinate next steps.
• Review, screen, and support scholarship applications.
• Send confirmations, reminders, receipts, and follow-up messages.
• Maintain records required for nonprofit governance, ethics, and legal compliance.

We will never sell your personal information, and we do not use your contact information for unrelated advertising.

Deep Root Healing Foundation sends conversational text messages from +1 (704) 719-1151 to individuals who have provided their mobile number and consented to receive them.

• Message type: Conversational text messages.
• Consent: Consent is not a condition of purchase or of receiving services or scholarship consideration.
• Message frequency: Message frequency varies.
• Message and data rates: Message and data rates may apply. We are not responsible for carrier charges.
• Opt-out: Reply STOP to unsubscribe at any time, or contact us at info@deeprootusa.org or +1 704.719.1151.
• Help: Reply HELP for assistance or more information.
• Privacy of opt-in data: We do not share your mobile opt-in information with anyone.
• Questions about messages: If you have questions about these messages, contact Deep Root Healing Foundation at info@deeprootusa.org or (704) 719-1151.

The following is the exact consent language presented on our contact and intake forms, provided here for reference:

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

1. Message type: Conversational text messages.
2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@deeprootusa.org.
4. Carriers are not liable for delayed or undelivered messages.
5. Message frequency varies. Message and data rates may apply. If you have any questions about your text plan or data plan, contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

If you have questions about these messages, contact Deep Root Healing Foundation at info@deeprootusa.org or (704) 719-1151.

We do not sell, rent, trade, or otherwise transfer your personal information or mobile opt-in data to external organizations for any purpose, including with your consent, except to service providers strictly necessary to deliver our communications and services (for example, our email, hosting, and payment processors). We maintain safeguards to prevent unauthorized sharing of user data.

We take reasonable administrative, technical, and physical precautions to protect your information from unauthorized access, disclosure, or misuse. Submissions made through the website are stored in a private database with restricted, role-based access and are never made public.

No method of electronic transmission or storage is completely secure. Standard email, text messaging, and website forms are not HIPAA-compliant channels. Clinical care delivered by licensed providers in our partner network is governed by those providers’ own privacy practices and applicable law.

Application information is reviewed only by authorized Foundation staff involved in screening and program coordination. We do not publish applicant names, service history, or personal circumstances, and we do not disclose participation without written permission, except where required by law or where there is risk of imminent harm.

This website does not use advertising pixels or cross-site tracking cookies, and we do not track your browsing behavior across other websites.

• Request access to or deletion of the information we hold about you.
• Withdraw consent to be contacted by phone, text, or email at any time.
• Ask questions about how your information is stored or used.

To exercise any of these rights, contact us at info@deeprootusa.org.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website or communication with us after changes means you accept the revised policy.

If you have any questions about this Privacy Policy, our text messaging practices, or how your information is handled, please contact:

Deep Root Healing Foundation
501(c)(3) nonprofit organization · North Carolina
EIN 42-4395203
Email: info@deeprootusa.org
Phone: +1 704.719.1151

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Effective date: August 11, 2026. This policy is provided for general compliance purposes.